Refund policy

Last updated: September 26, 2026

30-day returns

We want you to love your GiftLOL order. If you're not happy with it, you can request a return within 30 days of delivery.

To be eligible, items must be unused, in the same condition you received them, and in their original packaging. You'll also need your order number or proof of purchase.

How to start a return

Contact us through our Contact page or email mattscrub48@gmail.com with your order number and the reason for your return. We'll reply with instructions and the return address. Items sent back without first requesting a return can't be accepted.

Return shipping

For change-of-mind returns, return shipping is paid by the customer and is non-refundable.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or a full refund, and you won't pay any return shipping.

Lost or undelivered orders

If your order hasn't arrived within the estimated delivery window, or tracking hasn't updated in a while, contact us and we'll help locate it or arrange a replacement or refund.

Exceptions

Cash, gift cards or any other items you place inside the gift box are your responsibility and are not covered by returns or refunds.

Exchanges

The fastest way to get a different color is to return the item you have and place a new order for the one you want.

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it.